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目的研究电子叫号系统在门诊中的应用效果。方法随机抽取我院于2014年9月至2015年12月门诊就诊患者1200例,按照叫号方法的不同将其分为对照组个实验组,各600例,对两组患者进行发放问卷,对照组进行传统叫号,实验组采用电子叫号系统,观察分析两组患者的叫号方法的临床应用效果(患者满意度,护士的服务态度,就诊秩序,一医一患就诊,健康教育和患者的等候时间)。结果电子叫号系统在门诊中广泛应用后,实验组患者的满意度远高于对照组,护士的服务态度,就诊秩序,一医一患就诊和健康教育均好于对照组,患者的等候时间均短于对照组,两组患者具有较大的差异有统计学意义,(P<0.05)。结论电子叫号系统在门诊中应用过程,缩短了患者的就诊流程,同时该系统应用还能保护患者隐私以及减少门诊护士的工作量和护士应用资源,以及维持候诊秩序中有重大的意义。
Objective To study the application effect of electronic ticking system in clinic. Methods One hundred and twenty outpatients were randomly selected from our hospital from September 2014 to December 2015. The patients were divided into experimental group and control group according to the method of calling number. Each group was given 600 questionnaires. The patients in the experimental group were treated with the electronic calling system. The clinical effect of the calling method was observed and analyzed in two groups (patient satisfaction, nurse service attitude, treatment order, doctor-patient visit, health education and patient Waiting time). Results After the electronic numbering system was widely used in the clinic, the satisfaction of patients in the experimental group was much higher than that of the control group. The attitude of the nurses, the order of seeing the doctor, the attendance of one doctor and one health education were better than those of the control group. The patient’s waiting time Were shorter than the control group, the two groups of patients with significant differences were statistically significant (P <0.05). Conclusion The application of electronic ticketing system in outpatient service shortens the patient’s visiting procedure. At the same time, this system can protect patient privacy and reduce the workload of nurse practitioners and nurses. It is of great significance to maintain the waiting order.