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Call Center 已经热了几年了,但是很多企业在建设 Call Center 时存在误解,认为席位多就好,于是建起100多个席位,建了 Call Center 就需要花费相当多的时间、精力和金钱去维护、租赁,还要培养各类专业性人员,所以在一些企业眼里,Call Center 被称为费用中心(Costcenter)。企业投入了那么多,他们到底能得到什么?Call Center 的发展趋势是外包还是自营?康柏实达电子商务技术有限公司销售、市场及业务拓展总监詹爱红女士认为,企业呼叫中心不在于容量大小,在于容量与电话量、业务量是否成正比,还在于应用于 Call Center 的 CRM管理是否完善及与企业内外相关部门是否相连,以达到最终商业目标。
The Call Center has been hot for years, but many businesses have misunderstood the Call Center when they think it is a good place to start, so setting up more than 100 seats and building a Call Center will take a considerable amount of time, energy and money Maintenance, leasing, but also cultivate a variety of professional staff, so in the eyes of some enterprises, Call Center is called Cost Center (Costcenter). Business into so much, what they can get in the end? Call Center’s development trend is outsourcing or self-employed? Compaq Shida Electronic Commerce Technology Co., Ltd. sales, marketing and business development director Zhan Aihong that corporate call center is not about the size of the capacity lies Capacity and volume of phones, whether the business is proportional to, but also in the Call Center CRM management is perfect and with the relevant departments within and outside the company is connected, in order to achieve the ultimate business goals.