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商海如潮,充满激烈的市场竞争。在商品的销售中,企业不能控制商品的销售总额、市场物价上涨率和广告费用成本等竞争因素,但是企业却能够把握住接待顾客的每一个环节,成功地处理与顾客的关系,从而为企业带来丰厚的回报。作为一个经营良好的企业的基本目标应该是提高市场竞争力和市场地位。那么具体该如何去做呢?这需要我们的企业从每一位顾客、每一笔交易具体做起,认真处理同顾客尤其是不满意顾客的关系,除此之外任何战略都是次要的。
Business wave, full of fierce market competition. In the sales of goods, the enterprise can not control the total sales of goods, market price increases and advertising costs and other competitive factors, but companies can grasp the reception of customers every aspect of the successful management of customer relationships, so as to business Bring huge returns The basic goal of being a well-run company should be to increase market competitiveness and market position. So how to do it specifically? This requires our business from each customer, each transaction specific to start, and seriously deal with customers, especially not satisfied with the customer's relationship, in addition to any strategy is secondary .