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医院药房是医院为患者服务的一个重要部门,是药师和患者面对面进行交流的主要场所。药师自身素养、业务水平、工作责任心及工作质量直接影响到患者的利益和用药安全,同时也代表医院的形象和声誉。目前医院药房的工作职能正在由原来的“药品供应型”向“药学服务型”转变,“以人为本,以患者为中心”是其服务宗旨[1]。然而在实际工作中,由于各种因素,仍然会出现“少发、多发、漏发、错
Hospital Pharmacy is an important part of hospital services for patients and is the main place where pharmacists and patients face to face. Pharmacists ’own literacy, professional skills, job responsibility and quality of work have a direct impact on patients’ interests and medication safety. They also represent the hospital’s image and reputation. At present, the hospital’s pharmacy’s job functions are being changed from the original ”drug supply “ to ”pharmacy service “, ”people-oriented, patients as the center “ is its principle of service [1]. However, in actual work, due to various factors, there will still be ”less hair, multiple hair, hair loss, wrong