论文部分内容阅读
目的对在急诊科护理中应用优质护理服务的方法与临床效果进行分析探讨。方法将本院在2014-2016年收治的急诊患者共计200例作为研究资料,将患者随机分为两组:观察组和对照组,每组患者为100例,对照组患者应用常规的护理措施,观察组患者在对照组护理的基础上实施优质护理服务,比较分析两组患者对护理工作的满意度与护理投诉事件发生情况。结果观察组患者对护理的满意度为98%,对照组患者对护理的满意度为80%,比较两组的护理满意度情况,有显著的统计学意义(P<0.05);观察组患者没有发生对护理人员的投诉事件,对照组患者的投诉事件发生率为20%(20/100),比较两组的情况,有显著的统计学意义(P<0.05)。结论在急诊患者的护理中应用优质护理服务能够明显提高患者对护理的满意度,使得护患纠纷显著的减少了,值得在临床中推广使用。
Objective To analyze and discuss the method and clinical effect of applying quality nursing service in emergency department nursing. Methods A total of 200 emergency patients in our hospital from 2014 to 2016 were selected as the research materials. The patients were randomly divided into two groups: the observation group and the control group, with 100 patients in each group. The patients in the control group were treated with routine nursing measures, The patients in the observation group were given quality nursing services on the basis of the control group nursing care. The satisfaction of the nursing work and the incidence of nursing complaints were compared between the two groups. Results The satisfaction rate of the patients in the observation group was 98% and that of the control group was 80%. There was a significant statistical significance (P <0.05) when comparing the two groups’ nursing satisfaction (P <0.05). The patients in the observation group had no In the case of complaints against nursing staff, the incidence of complaints in the control group was 20% (20/100). There were significant statistical differences between the two groups (P <0.05). Conclusions The application of quality nursing service in the emergency care of patients can significantly improve patient satisfaction with nursing, making the nurse-patient dispute significantly reduced, and is worth popularizing in clinic.