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桂林至阳朔,是闻名国内外的一条内河旅游黄金水道,也是被自治区文明委和广西区交通厅确认的全区唯一的一条“文明示范航线”。目前,在这条航线上从事水路旅游运输的企业有20家,179艘游船,15407个客位。为把“漓江一日游”建成桂林旅游的精品名牌,从1988年8月以来,我们对漓江旅游客运实行“统一票证、统一售票、统一调度、统一结算”的“四统一”管理。十年的“四统一”管理,成为我们强化水路运政行业管理和开展优质服务、加强质量管理、创建文明行业的有效方式,解决了漓江旅游客运市场混乱问题,促进了漓江旅游水运行业的发展。至1996、1997年,全航区客运企业做到家家盈利,今年仍然取得较好的效益。 “十年磨一剑”,我们坚持以人为本,长期不懈地抓好漓江游船的优质服务和船员素质提高,通过有效载体,把服务质量管理与创建文明行业结合起来,促进了优质服务水平的提高,
Guilin to Yangshuo, is a famous gold waterway inland tourism at home and abroad, but also by the Autonomous Region Civilization Commission and the Guangxi Communications Department confirmed the region’s only a “civilized demonstration route.” At present, there are 20 enterprises engaged in waterway tourism and transport on this route, with 179 cruise ships and 15,407 passenger seats. In order to establish “Lijiang River Day Tour” as a famous brand of tourism in Guilin, since August 1988, we have implemented “four unified” management of “unified ticket, uniform ticket booking, unified dispatching and unified settlement” for Lijiang tourist passenger transport. Ten years of “four unified” management has become an effective way for us to strengthen the management of the waterway administration industry and carry out quality services, strengthen quality control and create a civilized industry, solve the chaos in the Lijiang tourist passenger transportation market and promote the development of the Lihat River tourism and water transportation industry . By 1996 and 1997, the passenger transport enterprises in the entire region had made every family profit, and this year they still achieved relatively good returns. In the “ten years of grinding sword”, we adhere to the people-oriented, long-term tireless grasp of Lijiang cruise ship quality service and improve the quality of the crew through effective carrier,