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公共行政的两项基本职能是管理和服务,它们具有对立统一性,管理职能的缺失必然导致服务质量下降,而服务意识的淡薄也会使管理效率下降。在市场逻辑下,管理与服务作用发挥不全面、不协调、不平衡,容易造成经济性公共危机,并给社会信任造成巨大冲击。因此,服务型政府处理公共事务亟须统筹管理与服务的关系,重塑行政理念与行政价值,及时解决职能定位、系统设计和组织机构等方面存在的突出问题。
The two basic functions of public administration are management and service. They have the unity of opposites. The lack of management functions will inevitably lead to the decline of service quality. And the weak service awareness will also lead to the decrease of management efficiency. Under the logic of the market, the role of management and service is not fully displayed, uncoordinated and unbalanced, which will easily lead to an economic public crisis and a tremendous impact on social trust. Therefore, it is urgent for the service-oriented government to handle public affairs in a unified way to manage the relationship between management and service, to reshape administrative ideas and administrative values, and to solve outstanding problems in function orientation, system design and organization in time.