加强员工培训 迎接新馆开放

• 作 者: 赵媛
• 机 构: 深圳图书馆,
• 出 处: 深图通讯
• 发表日期: 2004年02期
• 关键词: 图书馆员工 深圳图书馆 报告厅 程亚男 办馆理念 读者心理学 读者工作 应知应会 服务礼仪 造就人才

窗外,四月的紫荆花开得正灿,深圳图书馆报告厅里,轻轻吹送着知识的春风,原来是图书馆界知名学者——原南山图书馆程亚男馆长正在给深圳图书馆员工讲授“图书馆员职业道德与文明服务”。程馆长思路严谨,举证活泼,大家听得津津有味,联想到实际工作,都不禁深有感触地连连点头。当讲到文明服务的技巧是看、听、笑、说、动时,很多员工都不由自主地跟着做了起来。这生动有趣的一幕,正是2004年深圳图书馆员工培训中的一个小小片段。

Out of the window, the Bauhinia flower of April was open and the spring of the knowledge was blown gently in the lecture hall of Shenzhen Library. The original well-known scholar of the library industry - the director of Nanshan Library, Cheng Ya-men, was teaching the staff of Shenzhen Library “Librarian professional ethics and civilized service ”. Chengguan long thought rigorous, lively evidence, we hear relish, think of the actual work, can not help but feel deeply nodded. When it comes to the skills of civilized service is to see, hear, laugh, say, move, many employees are involuntarily followed up. This vivid and interesting scene, it is the 2004 Shenzhen Library staff training in a small fragment.