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现如今许多人关心的问题是,服务的价值究竟怎样来衡量?因为客户在购买像IBM这样昂贵的服务的时候不可能不先掂量掂量:我这钱花出去是不是值当?买方永远希望用最少的钱办最多最好的事。但是服务商也得考虑成本、收益、可操作性等等诸多因素。 成本和收益当然是必须平衡的.可以分两类来分析:比如蓝色快车这种以基于有形物料的服务为主的厂商,在收费时往往更多地考虑库存运输等物料成本和技术工程师培训等人员成本,因此在收费上通常会按照成本来核算收费;而另一类更为脑力化的服务,比如业务咨询、流程设计、会计师事务等服务内容。由于服务方付出
Now many people are concerned about the value of the service how to measure? Because the customer in the purchase of expensive services such as IBM can not be the first measurement: I spend this money is not worth it? The buyer will always want to use The least money to do most of the best things. However, service providers have to consider many factors such as cost, profitability, operability and so on. Of course, the costs and benefits must be balanced.It can be divided into two categories to analyze: For example, Blue Express, a service based on physical materials-based vendors, often pay more attention to inventory transportation and other material costs and technical engineers training And other personnel costs, so the charges will usually be calculated according to cost charges; and the other more mental services, such as business consulting, process design, accounting services and other services. Due to the service side pay