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3.形成标杆管理计划一个通盘的工作计划必不可少,确认标杆的使用者以及他们的需求,界定标杆的明确主题,确认并争取必要的资源(例如时间、资金、人员)等等,使未来的工作有条不紊。4.确定标杆管理的范围标杆管理运用的范围是十分广泛的,包括了解市场和消费者,设计产品和服务,推销产品和服务,提供
3. Forming a Benchmarking Plan It is imperative that an overall plan of work be established to identify the users of the benchmarking and their needs, to define the clear themes of the benchmarks, to identify and secure the necessary resources (eg, time, funds, personnel), etc. to make the future The work is methodical. 4. Defining the Scope of Benchmarking Benchmarking covers a wide range of applications, including understanding markets and consumers, designing products and services, marketing products and services, and providing