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近年来,随着人民法制意识的不断增强,检验检疫机构受理社会公众投诉举报数量大幅增多。在众多投诉举报中,有以书信、电子邮件、传真等形式提出,也有以电话或来访形式提出。投诉举报内容既有涉及检验检疫机构或其工作人员违法失职或工作态度、质量、效率问题,也有涉及企业违法或产品质量问题。笔者拟结合工作实际谈谈对各类投诉举报的理解与看法,以期对今后工作有所借鉴。
In recent years, as people’s awareness of the legal system continues to grow, inspection and quarantine authorities have greatly increased the number of reports of complaints received from the public. In many complaints and reports, there are letters, e-mails, faxes and other forms, but also by telephone or visiting form. The contents of the complaint report involve both the inspection and quarantine authorities or their staff members who are involved in the law-breaking or work attitude, quality and efficiency issues, as well as those involving the violation of laws or product quality. The author intends to combine the actual work to talk about all kinds of complaints reporting the understanding and opinion, with a view to learn from the future work.