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山西太原的侯先生于2013年2月底在一电商网站购买了一台豆浆机,4月底便出现无法加热的故障。据了解,该豆浆机前后使用不到十次。因为工作繁忙,侯先生直到5月中旬才将豆浆机送到厂家售后网点维修,然而,漫长的维权路就此开始。经厂家售后人员检查确认,此豆浆机的线路跟原厂的线头不同,已经被维修过。而且售后人员称网上购买的产品进货渠道很多,无法确认是该品牌的产品,不能享受三包。于是侯先生联系了电商客服,客服人员又让侯先生
Mr. Hou from Shanxi Taiyuan purchased a soybean milk maker at an E-commerce website at the end of February 2013, failing to heat up by the end of April. It is understood that before and after the use of the soybean milk less than ten times. Because of busy work, Mr. Hou until mid-May soybean milk machine to manufacturers after-sales outlets for maintenance, however, a long way to safeguard the rights began. After-sales inspection confirmed by the manufacturer, the line with the original Soymilk thread different, has been repaired. And after-sales staff said the online purchase of many products purchase channels, can not confirm the brand’s products, can not enjoy the Three Guarantees. So Mr. Hou contacted the electricity supplier customer service, customer service staff let Hou