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近日,由《商用汽车新闻》主办的“‘双十一’车企服务大比拼”实地调研活动顺利开展,多个车企都在这次调研中展示出了真实的服务状况。东风轻卡作为东风集团生力军、行业领先者,交出了怎样的答卷?预判胸有成竹显实力调研活动当天15:28分,丰台区大红门南路,记者通过东风轻型车官方微信查到400客服电话。通话后,记者表示车辆无法启动,急需维修。客服人员询问了相关信息,车型、车辆识别代码、故障问题、购买年限、车辆位置、车主姓名等信息。记者表示只能提供车牌号,其
Recently, the “Double-Eleven” car service competition organized by “Commercial Automotive News” "situation research activities carried out smoothly, a number of car companies have demonstrated true service conditions in this survey. Dongfeng light truck as the force of the Dongfeng Group, the industry leader, handed over what kind of answer? Pre-arranged strengths 15:28 on the day of the strength of research activities, Dahongmen South Road, Fengtai District, the reporter through the Dongfeng light vehicle official WeChat 400 customer service phone. After the call, the reporter said that the vehicle could not be started and urgently needed maintenance. The customer service personnel inquired about the relevant information, vehicle type, vehicle identification code, fault problem, date of purchase, vehicle location, owner’s name, and other information. The reporter said that only the license plate number can be provided.