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国外社交问答服务的使用人数不断上升,而数字参考咨询服务使用数量有下降趋势。本文在相关文献梳理基础上,探讨国外数字参考咨询服务因数字环境的变化而面临的竞争和挑战,分析用户参考咨询服务环境和需求的变化,研究数字参考咨询服务和社交问答服务的用户感知,用户对数字参考咨询服务的偏好及满意度。最后,通过比较数字参考咨询服务和社交问答服务的关系,探讨新环境下数字参考咨询和社交问答服务合作的可行性。
The number of overseas social question and answer services is on the rise, while the number of digital reference services is on the decline. Based on the relevant literature, this paper explores the competition and challenge that foreign digital reference services face due to the change of digital environment, analyzes the changes of users’ reference service environment and requirements, studies the user perception of digital reference service and social question and answer service, User preferences and satisfaction with digital reference services. Finally, by comparing the relationship between digital reference service and social question and answer service, we explore the feasibility of digital reference service and social question and answer service cooperation in new environment.