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为有效化解信访难题,杭州市信访局坚持克难攻坚,于2007年起通过各种形式不断加大与媒体合作的力度,借助媒体在社会治理过程中的社会表达与舆论监督功能,形成了党和政府主导的政府、媒体、公众“三位一体”以拓宽利益诉求表达渠道与维护群众权益为核心的信访工作机制。从几年来的实践情况看,这一工作机制对于有效化解信访难题,提高政府服务效能,树立民本政府形象,增进政府与社会信任度,营造社会和谐氛围等方面都发挥了积极作用。
In order to effectively solve the problem of letters and visits, Hangzhou Bureau of Letters and Visits insisted on making difficult difficult tackles. Since 2007, Hangzhou Municipal Bureau of Letters and Visits has been strengthening its cooperation with the media through various forms. With the aid of the media’s social expression and supervision by public opinion in the process of social governance, And the government-led government, media and public “Trinity ” in order to broaden the channels of interest demands and safeguard the rights and interests of the masses as the core of the petition work mechanism. Judging from the practice in recent years, this working mechanism has played an active role in effectively resolving the petition letter and handling difficulties, improving the efficiency of government service, establishing a people-oriented government image, enhancing the trust between the government and society, and creating a harmonious atmosphere in society.