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分析了电信市场竞争的现状以及现有业务支撑系统的不足,提出了电信CRM的建设构想,介绍了系统的构成及主要功能,比较详细地介绍了基于CRM的南通电信“1000号系统”的实践尝试。
The status quo of telecom market competition and the shortage of existing business support system are analyzed. The conception of telecom CRM construction is put forward. The composition and main functions of the telecom CRM system are introduced. A detailed introduction of Nantong Telecom ’s “1000 System” The practice of trying.