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随着人们生活水平的提高,消费能力越来越高。在外进行高消费的同时,对服务质量也提出了高标准的要求。酒店行业属于服务性行业,在当今的社会下,也面临着巨大的竞争压力,而酒店管理就显得更为重要了。实施人性化的酒店管理,可以规范酒店员工的工作态度,调动工作的积极性,提高员工的酒店服务水平,从而增强了顾客对酒店的满意度,促使了酒店长久的发展。
As people’s living standards improve, spending power is higher and higher. In addition to high spending, quality of service has also made a high standard of requirements. Hotel industry is a service industry, in today’s society, is also facing tremendous competitive pressure, and hotel management is even more important. The implementation of humane hotel management, can regulate the work attitude of hotel staff, mobilize the enthusiasm of the work and improve the staff’s hotel service level, thereby enhancing customer satisfaction with the hotel, prompting the hotel’s long-term development.