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在现场抄核收工作中,一个客户抄核收工作流程要经过以下八个环节才能完成,工作人员每完成一位客户电费收缴流程平均耗时5.5分钟,由于单次结算缓慢,造成客户滞留时间长。河南省西峡供电局通过努力又增设六个收费柜台,但遇到收费高峰期,客户仍需排队。由于客户记不清自己的户号,对客户交费时间长影响很大(见表1、图1),达到62.2%,只要消除该因素的影
In the field copying and receiving work, a customer’s copying and receiving work flow needs to go through the following eight steps to complete. The staff takes an average of 5.5 minutes to complete a client electricity fee collection process, resulting in a time for the customer to stay due to a single settlement. long. The Xixia Power Supply Bureau of Henan Province has set up six additional toll booths through hard work, but customers still need to queue up at the peak of charges. Since customers cannot remember their account number, they have a great influence on the customer’s payment time (see Table 1, Figure 1), reaching 62.2%, as long as the factor is eliminated.