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当前,正值县供电企业“三集五大”体系建设的关键时期,按照“三集五大”体系建设要求,各地县供电企业在岗位职责、资源重组、利益分配、流程优化等方面都实施了改革。改革中必然出现人员、机构、职能的磨合,这期间优质服务工作必须加以强化。进一步提高员工的综合素质树立全新服务理念。加强服务文化建设,把供电服务与新农村建设、企业的生存和发展联系起来,牢固树立“优质服务是企业发展生命线”的思想,增强主动服务意识,一切从客户的利益出发,做好农电服务工作。要实施客户至上的品牌服务战略,规范服务行为,提升服务质量,主动承担社会责任,以良好的组织管理、文化理念、服务创新树立服务品牌,扩大社会影响,赢得人民群众的认同。增强主动服务意识。坚定不移地贯彻执行“四个服务”宗旨,坚持客户至上的服务观,全心全意为客户服务。通过深入开展有针对性的电力形势宣传教育,使职工明确企业面
At present, at the crucial period of the construction of county-level power supply enterprises and the construction of “three big sets and five big ones”, in accordance with the requirements of the “three sets and five major” system construction, the power supply enterprises in all prefectures and districts have made great efforts in job responsibilities, resource reorganization, profit distribution and process optimization Have implemented the reform. In the course of reform, personnel, institutions and functions inevitably come together. During this period, quality service must be strengthened. To further enhance the overall quality of staff to establish a new service concept. Strengthen the service culture, the power supply services and new rural construction, the survival and development of enterprises linked to firmly establish “quality service is the lifeline of enterprise development ” thinking, enhance the sense of proactive service, all from the customer’s interests, do a good job Rural electricity service work. To implement customer-oriented brand service strategy, standardize service behavior, improve service quality, take the initiative to shoulder social responsibility, with good organizational management, cultural ideas, service innovation to establish service brand, expand social influence and win the people’s approval. Enhance the sense of proactive service. Unswervingly implement the “four services ” purpose, adhere to the customer service concept, dedication to customer service. Through in-depth targeted education on the power situation, so that employees clear business side