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门诊是医院的窗口,服务质量的高低是医院整体水平的反映,门诊服务流程的便捷与否不仅影响患者的就诊,更关联着医院的总体效益。以往门诊服务流程存在诸多问题,普遍而突出的表现为管理重叠推诿、就诊不方便、环境不理想、布局不合理、信息不通畅等等。随着数字化改革在医院门诊中的普遍应用,我院门诊自2006年迁入新大楼以来,完成了在数字化门诊
Outpatient is a hospital window, the level of quality of service reflects the overall level of the hospital, the convenience of outpatient service processes not only affect the patient’s treatment, but also related to the overall effectiveness of the hospital. In the past, there were many problems in the outpatient service flow. The common and outstanding performance was that management overlapped push, inconvenient visits, unsatisfactory environment, unreasonable layout, unobstructed information and so on. With the universal application of digitalized reform in outpatient clinics, the outpatient clinic in our hospital has moved into the new building since 2006,