论文部分内容阅读
上海电信通过2004年到2005年对CRM客户关系管理系统实施的稳步推进,进一步优化了企业的业务流程,实现了统一的产品目录和单一的客户视图。
Shanghai Telecom through 2004-2005 on the CRM customer relationship management system to implement the steady progress, and further optimize the business processes, to achieve a unified product catalog and a single view of the customer.