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探讨如何将各种即时通讯(Instant Messaging,IM)工具进行整合并应用于图书馆网上参考咨询服务。在“前台-中介-后台”这一IM整合系统架构基础上,利用widget工具,对目前流行的各类IM整合工具及整合方案进行介绍和研究。在对各种IM整合工具和方案的研究比较基础上,得出图书馆的网上参考咨询服务应该采用IM混搭整合方案这一初步结论。
Discuss how to integrate various Instant Messaging (IM) tools and apply them to library online reference services. On the basis of IM integration system architecture such as “foreground-agent-backstage”, we use widget tools to introduce and research on all popular IM integration tools and integration solutions. Based on the comparison of various IM integration tools and programs, this paper concludes that the library’s online reference service should adopt the IM mix-and-match approach.