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某君在北京买了一只天津市欣音不锈钢厨房用品厂生产的不锈钢电火锅,因自己使用不慎,将磁罩摔坏了。他跑了好多商店,都未配到磁罩,于是便写了一封信给生产厂家的厂长,希望从厂里买到一个磁罩。没想到,几天以后,厂方派专人带着两个磁罩从天津赶来找到他,还诚恳地说:“您写信告诉我们市场上难以买到电火锅配件,这是极宝贵的信息。它提醒我们要采取措施,完善售后服务,真正做到方便用户,使我们的产品得到更
Mr. Jun bought a stainless steel electric hot pot produced by Tianjin Xinyin Stainless Steel Kitchen Products Factory in Beijing. He broke the magnetic cover because of his careless use. He ran a lot of shops and did not even have a magnetic cover. He wrote a letter to the factory’s director and hoped to buy a magnetic shield from the factory. Unexpectedly, a few days later, the factory sent someone with two magnetic shields to find him from Tianjin and said sincerely: “You wrote to us that it is difficult to buy electric hot pot accessories on the market. This is extremely valuable information. It reminds us to take measures to improve after-sales service, truly make it easier for users and make our products more