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所谓360度反馈考评(360-Degree Feedbaek)是指由工作中与被考评者工作关系比较密切、联系较多的人,主要包括被考评者的上级、同级、下级和客户(外部客户与内部客户)等,对被考评者分别从不同的角度、以调查问卷及匿名的方式进行考评,然后,负责考评的专业人员对调查问卷按照一定要求进行统计、分析和整理,形成考评结果报告,并与被考评者的自我评价进行对比分析,最后,由被考评者的上级主管、人力资源部工作人员或外部专家,将考评结果面对面地向被考评者进行反馈,以帮助被考评者分析哪些方面做得好、是优点,哪些地方存在差距、是缺点,从而有针对性地改进工作方法,提高绩效水平的方法。
The so-called 360-degree feedback evaluation (360-Degree Feedbaek) refers to the work by the work of the assessment of the work more closely linked, more people, including the superior, peer, subordinates and clients (external customers and internal Customers), etc., to be evaluated from different angles, with the questionnaire and anonymous way to assess, and then responsible for the evaluation of the questionnaire in accordance with certain requirements of the statistical analysis and analysis, and the formation of the assessment results report, and And was compared with the self-evaluation of those who were evaluated, and finally, by the supervisor of the person being evaluated, human resources department staff or external experts, the assessment results were face to face to be evaluated feedback, to help the assessment of which aspects Well done, is a merit, where there is a gap between, is the shortcomings, and thus targeted ways to improve working methods and improve performance levels.