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当前随着经济的不断发展及人们生活水平的不断提高,对酒店服务的质量有了更高的要求。提升酒店服务质量、满足客人的需求及打造全新的酒店服务质量管理体系已经成为了酒店生存和发展的重要决定因素,也是酒店在市场经济条件下不断提升核心竞争力及取得不断发展的重要路径。本文首先对酒店服务质量的内涵进行了阐释,然后对酒店服务的现状进行了分析,最后就如何提升酒店服务质量提出了行之有效地对策。
At present, with the continuous development of economy and the constant improvement of people’s living standard, the quality of hotel services has been higher. Improving the quality of hotel services to meet the needs of guests and creating a new hotel service quality management system has become an important determinant of the survival and development of hotels and an important way for hotels to constantly improve their core competitiveness and achieve continuous development under market economy conditions. This article first explains the connotation of hotel service quality, then analyzes the current situation of hotel service, and finally puts forward effective countermeasures on how to improve hotel service quality.