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近年来,边检机关建立了多项旨在提升综合服务素质的制度、规范、措施和标准,并通过实践取得了显著的成绩,为边检服务水平再上一个新台阶奠定了良好基础。同时我们也应该清醒地意识到,目前在构建服务型边检机关过程中还存在一些规范行为失范现象,这是制约边检服务水平工作发展的一大瓶颈。在运用规范行为理论分析民警不适行为的原因基础上,提出构建“以服务为中心”价值视野下边检机关行为规范谱系模型的设想。
In recent years, the border inspection authorities have set up a number of systems, norms, measures and standards aimed at improving the quality of integrated services and have achieved remarkable results through practice, laying a good foundation for the border inspection service level to reach a new stage. At the same time, we should also be soberly aware that there are still some normative behaviors in the process of building service-oriented border control agencies. This is a major bottleneck restricting the development of border inspection services. Based on the analysis of the causes of civilian discomfort by using normative behavioral theory, this paper proposes the idea of building a pedigree of behavioral norms pedigree in the “service-centered” value vision.