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在物质生活日益丰富的今天,许多行业在恪守职业道德、提高服务质量方面却未见提高,以致于如何加强行业作风建设成为当前的一个热门话题。 事实上,讲改进服务态度也好,讲纠正不正之风也好,都非始自今日。市场经济给很多竞争性行业套上了紧箍咒,没有上乘的服务质量,就意味着被市场淘汰。那么,对于那些不完全竞争的、甚至是垄断的行业,包括公益事业,如何改进服务,则是一个棘手的难题。 在这方面,长春电业局树立了一个典范。优质的服务,良好的企业形象使他们获得了“五一”劳动奖状,连续三年在长春市17个行业的行风建设测评中名列榜首。他们加强行业作风建设最基本的措施是实
In today’s increasingly rich material life, many industries have not improved in their adherence to professional ethics and improvement of service quality. As a result, how to strengthen the construction of industry style has become a hot topic at present. In fact, it is better to speak of improving service attitudes and correcting unhealthy practices. The market economy puts a curse on many competitive industries. Without superior quality of service, it means that the market is eliminated. Well, for those industries that are not completely competitive or even monopolized, including public welfare, how to improve services is a difficult problem. In this regard, the Changchun Electric Power Bureau has set a good example. Excellent service and a good corporate image enabled them to receive the “May 1st” Labor Award. They have been ranked in the top three for three consecutive years in the evaluation of the construction of the wind industry in 17 industries in Changchun. The most basic measure for them to strengthen the construction of industry style is