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目的探讨某口腔医院牙周科近五年日均门诊量及患者分布变化规律,为科室医疗管理提供数据支持。方法收集2009年-2013年就诊于某口腔医院牙周科的所有门诊患者挂号信息和收费系统数据,整理后录入Microsoft Excel进行统计分析。结果科室日均门诊量由2009年初日均150人次左右提高到2013年底日均360人次以上,在每年3月,7月-9月和11月、12月出现就诊高峰,在1、2月就诊患者相对较少、医保患者比例由2009年的45.41%递增至2013年的65.74%,外省市来我科就诊患者中以华北、华东、东北地区为主,辐射至西北、西南、华南等边远地区以及海外地区。结论应根据门诊季节变化规律、医保患者和外省市患者比例变化合理配置人员,提高门诊服务质量。
Objective To investigate the change of daily outpatient and patient distribution in periodontal surgery in a stomatological hospital in recent five years and provide data support for the medical management of a department. Methods The data of all outpatients registration information and charging system in periodontal department of a stomatological hospital from 2009 to 2013 were collected and recorded in Microsoft Excel for statistical analysis. Results The average daily outpatient department volume increased from 150 daily average in early 2009 to over 360 daily average by the end of 2013. In March, July-September, November and December each year, the number of outpatient visits peaked and in January and February Relatively few patients, the proportion of Medicare patients increased from 45.41% in 2009 to 65.74% in 2013. The provinces and cities in our department are mainly in North China, East China and Northeast China, and radiate to the far northwest, southwest and south China Regional and overseas regions. Conclusions The outpatient clinic should be based on the seasonal changes, the proportion of patients with medical insurance and other provinces and cities should be rationally allocated staff, improve out-patient service quality.