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常说顾客就是上帝,那么上帝有什么权利呢?下面几个典型的案例中,包含着一些消费者极易忽视的权利。 1.免费赠品可索赔 现在一些商家为招揽顾客,常常打出“买一赠一”的招牌。某商场推出“买一赠一”的促销活动,承诺凡购买家电、音响或其他产品满1000元以上的,赠送名牌话筒一只或某名牌收音机一台。何某在购买了商场规定的产品后,发现获赠的收音机既无厂家标志,也无商标,且有严重的质量问题,便要求商家赔偿。但
Often said that customers are God, then what is the right of God? The following typical cases, including some consumers easily overlooked rights. 1. Free gifts can claim Now some businesses to attract customers, often playing a “buy one get one free” sign. A mall launched the “buy one get one free” promotional activities, promised where to buy appliances, audio or other products over 1,000 yuan, presented a famous brand-name microphone or a brand-name radio. Hemou purchased the provisions of the mall after the product found that the receiver has no radio logo manufacturers, there is no trademark, and serious quality problems, they require businesses to pay compensation. but