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当前,“服务创造价值”、“沟通从心开始”、“用户至上,用心服务”等服务理念被众多企业广为推崇、奉行。与此同时,服务——这一词汇的含义在市场化坏境中被丰富、赋予了新的生命。在中国教育投影市场,售后服务的反应及时性、使用培训、定期上门维护等因素是用户所关心的焦点问题。如何提供更为贴心、多样化的服务,成为了企业在激烈竞争中脱颖而出的重要保障。日前,本刊专访了教育投影市场具有代表性三家企业,就售后服务问题与大家展开讨论。
At present, the service concept of “service creation value”, “communication from the heart”, “customer first, intentions service” are widely respected and pursued by many enterprises. At the same time, the meaning of the term service - the term is enriched in a market-oriented environment that gives new life. In China's educational projection market, after-sales service response timeliness, training, regular maintenance and other factors are the focus of the user's concern. How to provide more attentive and diversified services has become an important guarantee for enterprises to stand out in the fierce competition. Recently, the magazine interviewed the education projection market representative of three companies, and after-sales service to discuss with you.