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办公室是最普遍、最常见的工作部门,其工作的功效有时候直接影响到一个集体的工作效率,因此办公室人员的工作效率和质量对一个集体和组织来说非常重要。然而,办公室人员的工作效率和质量又取决于办公室人员的服务意识与职业素养,而职业素养与服务意识又表现在工作方法与技巧上。所以,做好办公室这份工作就需要办公室人员具备良好的服务意识和职业素养并在工作中充分运用一些方法和技巧。本文以办公室人员应有的服务意识与素养、具体工作的方法和技巧为角度,对办公室人员在工作中的方法和技巧进行研究、分析与论证,期望能给予现实中广大的办公室工作者以一定的帮助。
Offices are the most common and commonplace units of work, and the effectiveness of their work sometimes has a direct impact on the collective productivity of a workforce. Therefore, the productivity and quality of the office staff are very important to a collective and an organization. However, the efficiency and quality of office workers depend on the sense of service and professionalism of office workers, and their professionalism and service awareness are reflected in their working methods and skills. Therefore, to do a good job in the office requires that the office staff have a good sense of service and professionalism and make full use of some methods and techniques in their work. In this paper, the office staff should be the sense of service and literacy, the specific methods and techniques of work from the point of view, the office staff at work in the methods and techniques for research, analysis and demonstration, expect to give the majority of office workers in reality to a certain s help.