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近年来,随着市场经济体制的建立和经营管理的改善,邮政服务质量有了一定提高,但与日益增长的多样化社会需求相比,尚有一定差距。如邮件传递速度慢,频次稀少;服务方式单调,对待用户不够热情主动;不讲文明礼貌,吃拿卡要、搭配服务;不管用户是否使用方便,只顾自己处理简单;部分地区和企业快件不投,积压延误,邮件丢失损坏,报刊短缺;在营投过程中与用户发生争执吵架现象也时有发生,这些不良服务引起用户强烈不满,严重影响了邮政企
In recent years, with the establishment of the market economy system and the improvement of operation and management, the quality of postal services has been somewhat improved, but there is still a long way to go in terms of the ever-increasing demand for diversified social services. Such as mail delivery is slow, the frequency of sparse; service monotonous, not enthusiastic about the initiative to treat users; do not speak civilized polite, eat Naka to, with services; regardless of whether the user is easy to use, taking into account their own handling simple; , The backlog of delays, the loss of mail damage, the shortage of newspapers; in the investment process disputes with users Quarrel also occur from time to time, these bad service caused strong dissatisfaction with the user, seriously affecting the postal business