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进入 2 0世纪 90年代以后 ,由于世界经济环境的发展变化 ,由于科学技术尤其是信息技术的突破性进展和较大范围的应用 ,由于市场竞争的日趋激烈和国际化 ,使得管理学在管理思想、方法、手段和组织等诸多方面都有重大发展。本文从管理学分支角度系统地评介了这些重大发展 ,包括核心能力理论、人本管理思想、学习型组织、业务流程重组、生产管理信息化、网络营销、客户关系管理等内容 ,试图勾画出面向 2 1世纪的管理学变革的若干特征。
Since the 1990s, due to the development and changes of the world economic environment, due to the breakthrough and extensive application of science and technology, especially information technology, due to the increasingly fierce market competition and internationalization, , Methods, methods and organizations, and many other aspects have significant development. This paper systematically reviews these major developments from the perspective of management science, including core competence theory, human-centered management thinking, learning organization, business process reengineering, production management informatization, network marketing, customer relationship management and so on, Some Characteristics of the Management Reform in the 21st Century.