零差错、零缺陷理念工作经验总结

• 作 者: 侯景英 侯卫科 李金芳
• 机 构: 河南宏力医院药学部,河南宏力医院检验科,河南宏力医院五官科,
• 出 处: 中国实用医药
• 发表日期: 2010年32期
• 关键词: 零差错 零缺陷 药师

目的我住院药房通过对零差错、零缺陷理念的学习和总结,使每一位药师都时刻树立零差错、零缺陷理念,避免发生医疗纠纷,杜绝发生医疗事故。方法明确住院药房岗位职责,建立并健全各项规章制度,优化服务流程,鼓励调动药师工作积极性,妥善处理好与患者和临床科室的关系。结果零差错、零缺陷理念的学习,使每一位药师每天对待患者或护士都能和颜悦色,不仅与临床科室的关系融洽了,同时也避免了发生医疗纠纷。结论通过零差错、零缺陷理念的学习,有利于提高药师的综合素质,杜绝医疗纠纷。

Purpose I hospital pharmacy through zero error, zero defect concept of learning and summary, so that each pharmacist always establish a zero error, zero defect concept, to avoid medical disputes, to eliminate the occurrence of medical accidents. Methods To clarify the responsibilities of inpatient pharmacies, establish and improve various rules and regulations, optimize service procedures, encourage the enthusiasm of pharmacists to be mobilized, and properly handle the relationships with patients and clinical departments. Results zero error, the concept of zero defect learning, so that every pharmacist daily treatment of patients or nurses can be pleasant, not only with the clinical departments of the harmonious relationship, but also to avoid the occurrence of medical disputes. Conclusion Through the study of zero-error and zero-defect concept, it helps to improve the overall quality of pharmacists and eliminate medical disputes.