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呼叫中心作为一种能充分利用现有通信手段和计算机技术的全新现代化服务方式,已引起人们越来越多的关注,全球每年由呼叫中心促成的销售额已高达6500亿美元。专家预测,在即将来临的21世纪,呼叫中心将迅速发展成为全球商业竞争的焦点。 为了能在激烈的市场竞争中脱颖而出,现代企业对呼叫中心提出
Call center, as a new and modern service that can make full use of the existing means of communication and computer technology, has attracted more and more attention. The annual sales of call center in the world have reached as much as 650 billion U.S. dollars. Experts predict that in the coming 21st century, call centers will rapidly develop into the focus of global business competition. In order to stand out in the fierce market competition, the modern enterprise proposed to the call center