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服务文化是以服务价值观为核心,以提高服务质量赢得客户满意为目标,以形成共同的服务理念和行为规范为内容的企业文化。有着百年历史的秦皇岛港,认真落实“三个代表”重要思想,注重加强服务文化建设,增强企业的竞争力,港口运输生产实现跨越式发展。2001～2003年,港口货物吞吐总量连续3年超过亿吨大关,成为我国7个亿吨大港之一,经济效益居沿海港口前列。
Service culture is the service values as the core, to improve service quality to win customer satisfaction as the goal, to form a common service concept and code of conduct as the content of the corporate culture. With its centennial history, Qinhuangdao Port earnestly implements the important thought of “Three Represents”, pays attention to strengthening service culture construction and enhancing the competitiveness of enterprises, realizing the leapfrog development of port transport and production. From 2001 to 2003, the total volume of port cargo throughput surpassed 100 million tons for three consecutive years, making it one of the seven billion-ton ports in China with the economic benefits of being at the forefront of coastal ports.