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医院管理干部是医疗队伍的重要成员,医院管理干部的能力水平直接关系到医疗事业的进步。随着医疗服务观念由只关注疗效向人文关怀转变,医院越来越重视患者在医疗过程中的体验和感情,患者满意度调查也受到越来越多的重视。另一方面,愈演愈烈的医患矛冲突表明医院里的患者满意度还有待提高。本研究在前人研究的基础上,对提升医院管理能力和提高患者满意度的方法进行了探讨。一、提升医院管理能力我国医院中高层管理者有较多为技术骨干或学科带头
Hospital management cadre is an important member of the medical team, the level of capacity of hospital management cadres is directly related to the progress of the medical profession. With the change of the concept of medical service from care only to humane care, the hospital attaches more and more importance to patients’ experience and feelings in the medical process, and the patient satisfaction survey is also paid more and more attention. On the other hand, the intensified conflict between doctors and patients shows that patient satisfaction in the hospital still needs to be improved. Based on the previous studies, this study explores ways to improve hospital management and patient satisfaction. First, to enhance hospital management capacity China’s high-level management of hospitals are more technical backbone or subject to take the lead