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在服务管理的战斗中,下一次交锋将直接面对行为科学这一古老领域。不注意以下5条全新的操作原则,你的公司可能会全军覆没。
In service management battles, the next confrontation will directly confront the ancient field of behavioral science. Do not pay attention to the following five new operating principles, your company may be annihilated.