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中国电子商务研究中心发布了《2016年度中国电子商务用户体验与投诉监测报告》。报告通过“中国电子商务投诉与维权公共服务平台”受理的2016年一年海量投诉案例大数据显示:2016年平台接到的全国网络消费用户涉及电商投诉的数量同比增长14.78%。报告显示,发货问题、物流问题、客户服务、退款问题、退换货难、虚假促销、商品质量、疑似售假、货不对板、信息泄露为“2016
China E-Commerce Research Center released ”2016 China E-commerce User Experience and Complaint Monitoring Report.“ According to the big data of massive complaints in 2016 handled by the China E-Commerce Complaint and Rights Protection Public Service Platform, the number of online consumer complaints involving e-commerce received by the platform in 2016 reached a year-on-year increase of 14.78%. The report shows that the issue of delivery, logistics problems, customer service, refund issues, returns difficult, false promotions, product quality, suspected leave, the wrong board, the information leaked to ”2016