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图书情报机构的信息服务具有不可替代的社会职能,在可持续发展的社会环境中对促进科技、文化、教育、经济的发展具有重大的意义。随着数字化、网络化技术的普及,图书馆传统的信息采集、传递和处理方式也发生了变化其服务内容也从“提供给读者馆藏文献”变为“读者获取馆内外信息”。图书馆服务方式也由面对面变为可通过网络或其他通讯工具进行。这是图书馆事业发展的必然趋势。因此。面对新的信息环境。图书馆改革现行的读者服务工作已势在必行。
The information service of LIS has irreplaceable social functions and is of great significance to promoting the development of science and technology, culture, education and economy in a sustainable social environment. With the popularization of digitization and network technology, the traditional information collection, transmission and processing methods of the library have also changed. Their service content has also been changed from “to” . Library services also change from face to face via the web or other communication tools. This is the inevitable trend of the library’s development. therefore. Facing the new information environment. Library reform of the current reader service is imperative.