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问10:“我厂的操作人员已经工作多年了,他们了解他们必须做的,我们是否还需要编制程序呢?” 答:GB/T19000—ISO9000标准强调了工作经验的价值。GB/T19001—ISO9001 4.18条中规定:“供方应建立并保持形成文件的程序,明确需求并对所有从事对质量有影响的工作的人员
Q10: “Our plant operators have been working for many years. They understand what they have to do. Do we still need to develop procedures?” Answer: The GB/T19000-ISO9000 standard emphasizes the value of work experience. Article 4.18 of GB/T19001-ISO9001 stipulates: “The supplier shall establish and maintain a documented procedure, identify the requirements and identify all those who are engaged in work that has an impact on quality.