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目的:探析夜间护理管理工作对提高特许病房服务质量的影响。方法:自2013年7月~2014年7月期间,回顾性分析我科提供夜间护理管理的临床资料,针对夜间护理问题提出相应的解决对策。结果:每年我科收治约1000左右患者,夜间护理管理工作存在的问题主要有管理以及人员因素等,通过给予针对性的处理措施有助于提高夜间护理的水平,从而也提高了特需病房服务的水平和质量。结论:针对夜间护理管理工作存在的问题给予针对的有效解决措施,有助于提高夜间护理管理工作的水平提升,进而有效降低了护理失误案例的发生,保障危重患者及时的救治以及就护理工作的顺利实施,为患者提供更加理想优质的特需病房的护理服务。
Objective: To explore the impact of night nursing management on the improvement of service quality of licensed wards. Methods: From July 2013 to July 2014, we retrospectively analyzed the clinical data provided by our department for night nursing management and put forward corresponding solutions to the problem of night care. Results: Every year, about 1,000 patients are treated in our department. The problems in night nursing management are mainly management and personnel factors. By giving targeted treatment, it can help improve the level of night care and also improve the special ward service Level and quality. Conclusion: The effective measures to solve the problems in night nursing management work are helpful to improve the level of night nursing management work, and then effectively reduce the incidence of nursing errors, to ensure timely treatment of critically ill patients as well as to the nursing work The smooth implementation of the patient to provide more ideal special ward care services.