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笔者有幸在国内知名民营旅游企业杭州宋城导入了ISO9001(2000:DIS版)和ISO14001体系,在此就中国民营旅游企业导入这两个体系谈一些体会。 体会之一:在服务业推行ISO9000还是依照2000版比较合适 在旅游业推行过ISO9000标准的人大都有一个体会,就是94版的标准在服务行业推行比较困难,因为达到控制质量要求所针对的重点不同,而导致在沿用标准时显得有些不自然。随着2000版ISO9001的面世,这个难题可以说基本
I was fortunate enough to introduce the ISO 9001 (2000: DIS version) and ISO14001 systems into Hangzhou Songcheng, a well-known private tourism enterprise in China, where I talked about the import of these two systems by Chinese private tourism enterprises. One of the experience: the implementation of ISO9000 in the service industry or more appropriate in accordance with the 2000 version of the ISO9000 standards in the tourism industry have the NPC people have a realization that the 94 version of the standard implementation of the service industry more difficult to achieve, because the quality control requirements to achieve the focus Different, which led to the use of standards seem a bit unnatural. With the release of the 2000 edition of ISO9001, this problem can be said to be basic