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日前,国家卫生计生委办公厅发出通知,决定开展医院满意度第三方调查试点,为下一步做好改善医疗服务提供支持。调查分为4个阶段,首期包括全国93家省级医院,最终将覆盖全国所有二级以上公立医院。通知明确,此次调查内容包括患者满意度和员工满意度两部分。患者满意度包括医患关系、信息提供、服务流程、硬件环境和总体满意度等。员工满意度包括工作内容、薪酬福利、
Recently, the General Office of the State Health and Family Planning Commission issued a circular and decided to conduct a third-party pilot program of hospital satisfaction to provide support for further improvement of medical services. The investigation is divided into four stages, the first phase includes 93 provincial hospitals nationwide, and will eventually cover all secondary public hospitals across the country. Notice clear, the survey includes patient satisfaction and employee satisfaction in two parts. Patient satisfaction includes doctor-patient relationship, information provision, service flow, hardware environment and overall satisfaction. Employee satisfaction includes job content, compensation and benefits,