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《消费者权益保护法》自1994年1月1日实施后。北京市大中型商业单位在学习《消法》的基础上,依据《消法》精神,在内部采取多种约束机制,不断提高企业的经营管理水平,增强全体员工的服务意识,把维护消费者利益真正落到实处。北京友谊商业集团为落实服务工作,全面加强服务质量管理,建立自身工作监督机制,提高整体服务水平,聘请来自美国等10位中外宾客为监督员,对集团的购物环境质量、商品质量、劳务质量等进行全方位的监督检查,提出改进意见,履行
“Consumer Protection Law” since January 1, 1994 after the implementation. Large and medium-sized commercial units in Beijing, on the basis of studying the “Consumer Law” and based on the “Consumer Law”, adopt a variety of restraint mechanisms internally to continuously improve the management level of the enterprises and enhance the sense of service for all employees so as to safeguard the consumers The benefits really come true. Beijing Friendship Commercial Group to implement the service, and comprehensively enhance service quality management, establish their own work supervision mechanism to improve the overall level of service, hire from the United States and other 10 Chinese and foreign guests as supervisors, the Group's shopping environment quality, product quality, service quality Such as a full range of supervision and inspection, put forward suggestions to improve performance