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规范服务是在某一特定时期,主客观条件许可的范围内,在服务主体力所能及的条件下,按专业需要和科学程序所提供的一定标准的服务。它要求每一位工作者在掌握基础理论、基本知识和技能的前提下,按严格的要求,持严谨的态度,以严密的方法从事岗位实践。就图书馆这一行业而言,规范服务无论是作为一种竞赛活动,还是作为日常工作,都是“读者第一、服务至上”这一办馆宗旨的要求和体现,同时也是这一宗旨得以实现的保障和措施。一、作为竞赛活动,图书馆规范服务的深远意义图书馆的读者群来自社会的方方面面,数量多、覆盖面广,加之图书馆藏书丰富,信息占有率高,因此在宣传和教育工作上有
Normative service is a service that meets certain standards, provided by professional needs and scientific procedures, within a specific period of time and subject to the subjective and objective conditions within the capabilities of the service principal. It requires every worker to practice his position strictly according to strict requirements, strict attitude and strict method, on the premise of mastering basic theory, basic knowledge and skills. As far as the library industry is concerned, the standardization of services, both as a competition activity and daily routine, is the requirement and manifestation of the purpose of the “Reader First, Service Paramountcy” Realization of security and measures. First, as a competitive event, the library far-reaching significance of standardization services Library readers from all sectors of the community, a large number, wide coverage, combined with a rich library of books, high information share, so in publicity and education work