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随着经济水平的发展和人民生活水平的提高,乘坐飞机探亲游玩、商务出行的旅客越来越多,2012年首都机场的旅客吞吐量达到8192.9万人次,国内旅客吞吐量超过1000万人次的机场共有21个,由此可见,我国正处于民航业快速腾飞的时期。庞大的航空运输市场一方面吸引了各大航空公司的竞争,另一方面也对机场的服务运营效率提出了更高的要求。全流程自助服务作为信息化技术在民航业的应用之一,以改善旅客的机场服务体验,为旅客提供方便快捷的出行感受等优势获得了机场和旅客的青睐。其主要包括自助值机、自助托运行李、自助航班改签、自助
With the development of economy and improvement of living standards of the people, more and more tourists travel by plane to visit relatives and business travelers. In 2012, the passenger throughput at Capital Airport reached 81.929 million and the domestic passenger throughput exceeded 10 million. A total of 21, we can see that our country is in a period of rapid take-off of civil aviation industry. Large air transport market on the one hand attracted the competition of major airlines, on the other hand, the service efficiency of the airport put forward higher requirements. The whole process of self-service as information technology in the civil aviation industry, one of the applications in order to improve the passenger’s airport service experience, to provide travelers with convenient travel experience and other advantages of the airport and passengers of all ages. It mainly includes self-service check-in, self-check-in baggage, self-service flights, self-service