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2010年公司共收集到外销市场的质量信息224件,这些资料对于公司内部管理来讲,弥足珍贵。其重要意义更在于:有助于我们发现我们产品的不足点,并主动采取有针对性的改进方案。本文分析了这些质量问题形成的原因,并提出了产品改进的方向和主动性应对客户质量反馈的策略。
In 2010, the company collected a total of 224 pieces of quality information for export markets. These materials are valuable to the company’s internal management. Its significance is even more: it helps us to discover the insufficiency of our products and take initiative to adopt targeted improvement programs. This article analyzes the causes of these quality problems, and proposes the direction of product improvement and the initiative to respond to customer quality feedback strategies.