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抗震救灾众志成城灾情发生后,中国平安集团第一时间成立5·12抗震救灾小组,集团董事长兼CEO马明哲任组长,并宣布中国平安二十周年庆典一切从简,集团旗下平安产险、寿险、养老险公司救灾举措在灾情发生后两个小时内出台,相关负责人于5月13日赶赴灾区指导工作,查勘救援、快速理赔全面有序展开。平安客户服务热线95511、95512为二十四小时接报案,保证紧急救援信息畅通。为了使各分支机构在风险冲击后迅速恢复关键业务、保持高度的客户服务水准,各业务纷纷开启理赔绿色通道。
After the earthquake and relief disaster in Zhichicheng, China Ping An Group set up the first 5.12 earthquake relief team, Chairman and CEO Ma Mingzhe as the leader and announced that the 20th anniversary of China’s peace will be all from scratch, the Group’s peace and property insurance, life insurance , The pension insurance company disaster relief measures in the disaster within two hours after the introduction of the relevant person in charge on May 13 rushed to the disaster area guidance, investigation and rescue, rapid and comprehensive claim claims settlement. Ping An customer service hotline 95511, 9512 for 24 hours to receive the report, to ensure that emergency rescue information flow. In order to enable all branches to promptly resume key businesses after the risk impact and maintain a high standard of customer service, all businesses have opened the green channel for settlement of claims.