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目的探讨优质护理在门诊患者护理中的应用价值。方法选取2014年2-9月吉林农业大学医院门诊接收的126例患者作为研究对象,按随机数字表法将其分为对照组和观察组,各63例。对照组患者给予常规护理,观察组患者在对照组基础上实施优质护理,比较两组患者的护理满意度、焦虑评分及门诊等候时间。结果护理后,观察组患者的焦虑评分明显低于对照组,满意度明显高于对照组,差异均有统计学意义(均P<0.05);观察组患者门诊等候时间≤15 min、辅助检查等候时间≤15 min比例均明显高于对照组,差异均有统计学意义(均P<0.05)。结论对门诊患者实施优质护理,可有效提高患者护理满意度,缓解其焦虑情绪,提高门诊护理人员护理服务质量。
Objective To explore the value of quality nursing in the outpatient care. Methods Totally 126 patients received from outpatient department of Jilin Agricultural University Hospital from February to September in 2014 were selected as the research object and divided into control group and observation group according to random number table method, each of 63 patients. Patients in the control group were given routine nursing care. Patients in the observation group were given quality nursing care based on the control group. The nursing satisfaction, anxiety score and waiting time of the two groups were compared. Results After treatment, the anxiety scores in the observation group were significantly lower than those in the control group, the satisfaction was significantly higher than that in the control group (all P <0.05); the waiting time in the observation group was less than or equal to 15 minutes and the waiting times for the auxiliary examination The proportion of time ≤15 min was significantly higher than that of the control group (all P <0.05). Conclusions The implementation of quality nursing for outpatients can effectively improve patient satisfaction, relieve anxiety and improve the quality of nursing services for outpatients.